Download FAQ

At this time, all patterns are digital PDFs.  For the best results open your pdf in Adobe Acrobat and print it at 100% to ensure a properly sized finished garment.  If you do not have Adobe Acrobat, it is free to download here.  https://get.adobe.com/reader/

 After checkout, you will be sent an email receipt, and a separate download email. The download email will have a subject similar to "Order XXXX from Duchess & Hare" from the email address noreplay@sendowl.com.  If you don't see it, please check your junk/spam folder.

The email will have a link to download your files.  Click the link, or copy and paste it into your browser and you will be redirected to a page that probably looks like this.



Click the download button to download the file(s) to your computer.  I also recommend clicking the Save to Dropbox folder to save it to DropBox.  This provides you with a backup of your file in case you lose the ones on your computer.  

Duchess & Hare does not store your files for you.  Please make sure you download your files onto your machine.  We are not responsible for your data.

Still can't find your link?

If you have lost your email with your download link, please click here to recover your download links and enter the email address that you used to checkout(This should be the same email where you received your order confirmation and may be different from the email you use for paypal). You will receive an email for every transaction you have made from our store with the missing link included.

If you still don't receive your link, please email duchessandhare@gmail.com with your order number (this is different from your paypal transaction number) and the email you wish to have the links sent to.  With this information, I can check my database for your order.